Does Windsor Hills have any resort-like amenities?
Yes! As a guest of our house, you get full and complete access to everything in Windsor Hills Resort: resort pools, hot tubs, the new $2m waterpark and splash pads (photos above!), 3 playgrounds, clubhouse, movie theatre, fitness centre, sports areas and courts, and the on-site store and pool grille! Windsor Hills has a reception desk that is staffed 8am-10pm every day to assist you, and 24/7/365 manned and gated security.
How does check-in work, and what if we have questions or concerns after we arrive?
You will be sent everything you need about one week prior to arrival. This includes a unique front door keycode and registration pass for Windsor Hills. Once you arrive, you go straight to the house and begin your vacation! No lines, no waiting, and no driving to a vacation rental office to check-in. Contactless and easy!
Unlike most vacation rental owners, we employ a full-service property management company that has staff on-site in Windsor Hills Resort all day. You will be provided with their contact information, and should you gave any questions or concerns they will be addressed promptly and professionally, 24 hours a day.
What are check-in and check-out times?
Your villa will be available to check-in at 4:00 pm EST upon your arrival date. Check-out time will be 10:00 am EST on your departure date. Please depart on time to give our cleaning staff ample time to prepare the villa for the next guest.
Are there any complementary items provided during our stay?
Disney Windsor Castle provides a few household items for your use during your stay: After items are used, guests are responsible to purchase more.
- Garbage Bags
- Dishwasher Tablet
- Trash bags
- Dish sponge
- Roll of Paper Towels
- Little hand soaps
- Rolls of toilet Paper
Disney Windsor Castle provides a fully furnished home (items provided)
Sheets, blankets, pillows, bath towels, face clothes, hand towels, Disney pool towels, dish towels, washer / dryer, dishes, pots, pans, glass wear, silverware, cookies sheets, coffee maker, toaster, blender, crock pot, ice maker, soft cooler, 5 hair dryers, iron / iron board, vacuum, broom, mop, 2 x strollers, 3 x child car seats, 2 x pack n play and night light.
Does the villa have central air?
Yes, it has both Central Air & Heat.
Is the villa cleaned daily?
No, the villa is cleaned prior to your arrival and after you leave.
How many people can the villa sleep?
The villa can accommodate a MAXIMUM of 10 guests and only the guests listed on the rental agreement are allowed into the property, nobody else is allowed into the property, should we discover that the property is either over capacity or unlisted guests are staying, then we reserve the right to evict you immediately with support form the Sheriffs department with no refund due. as regulated by Florida State Fire Marshall and hotel regulation and codes.
When do I receive our Gate Pass and Door Code?
The gate pass to gain access to the resort and the villa door code will be sent seven days prior to your arrival.
Is smoking allowed?
This is a Non-Smoking home. There is no smoking inside or around the surrounding outdoor areas which includes the pool deck. No candles are allowed. If smoking or candles are detected a significant extra cleaning charge will be applied
Are Pets / Animals allowed?
No, Pets / Animals are not allowed in this home at any time. If a pet is seem or determined to be in the property, then you will be asked to leave immediately with support form the Sheriffs department, there will be no refund and a significant extra cleaning charge will be applied.
Is internet access available?
Yes, wireless internet access is provided free of charge during your stay. Access codes are on the back of the front door and in our villa welcome book.
Is telephone service provided?
Yes, there is free local and long distance phone service within the United States provided within the town home for your convenience.
Is there a fee for parking?
Parking is always FREE at Windsor Hills!! – There is a three (3) vehicle maximum however.
There is an overflow parking area that can be booked free of charge by arrangement.
Does Your home have security cameras?
There are cameras at the resort entrance, throughout the neighbourhood, over the villa garage door, at the front door of the villa as well as along the side by the pool equipment.
There are no cameras inside the home or any that intrude on private space such as the splash pool. Footage remains private and may be used for liability reasons and to monitor occupancy and pet and capacity limitations.
Are there grocery stores nearby?
There is a convenience store in the resort’s club house. There is also a super Walmart 1 minute from the front gate, Publix supermarket and Super Target are located within 5 mins located from the resort.
Is there transportation to the parks?
Windsor Hills does not offer a shuttle bus; however, Uber and LYFT are affordable options to get you where you need to go. Please speak to Reception at the Welcome Centre as they may have alternative options as well.
Are early check-in or late check-out times available?
Check-in time is 4:00 pm EST and check-out time is 10:00 am EST, unless you have made prior arrangements with us. We can however, depending upon the circumstances, arrange for earlier or later times and we will make every effort to accommodate our guests as possible. This MUST be a prior arrangement and cannot be arranged on the day of arrival or departure, as it is too short of time for personnel to adjust their schedules accordingly.
What if I have an issue with the accommodations during my stay?
We pride ourselves on the quality of our home and its amenities, but we do recognize that sometimes things beyond our control can occur. In the unlikely event of a problem, our management company is available assist you, Mario and his team will make every attempt to resolve the issue.
What is your cancellation policy?
You may cancel the confirmed reservation at any time and cancellation must be in the form of an email, In the event a guest cancels a reservation, or the Owners or Management Company have to cancel a reservation due to non-payment of the balance due, the following cancellation charges will apply:
– Booking deposit (US $400 for 7 – 14 nights) non-refundable
– 60 days or greater from date of arrival = 50% of total rental amount forfeited. Less deposit
– Less than 60 days from date of arrival = Full rental amount forfeited.
* Travel insurance recommended
What is your code of conduct?
The rental accommodations are situated on a resort development, which consists of both residential and vacation homes, therefore the owners, or owners’ agents or its representatives cannot be responsible for any ongoing construction, alterations to existing houses or any other nuisance as a result thereof on or around the housing development. During their stay the guest(s) are responsible for the property and are expected to treat the home with care and respect as they would their own home. This includes the locking of the doors and windows each time they leave the home.
Windsor Hills Resort is a family resort, please do not play loud music or do anything likely to inconvenience or annoy the neighbours after 2300 hours and before 0700 hours. In the event that anyone in your party behaves in such a way which our Management believes is likely to cause danger or distress or annoyance to anyone else on the property, the Owners or their Management reserve the right to terminate your stay immediately. The owners, their management or agents shall not be responsible for any costs you incur, provide any compensation nor make any refunds for this action.